Language
Pré-requis : Aucun
The objectives of the module: ·
Dealing with and managing difficult personalities under all circumstances.
Educational objectives of the training:
Understand the psychological and behavioral modalities of difficult personalities.
Adapt your posture and professional communication to properly manage difficult personalities.
Session content:
· The fundamentals of relationships and communication:
Basic psycho-social needs.
The 4 dimensions of communication, relational intelligence.
· Understand your own weaknesses in your communication and emotional management:
Identify your strengths, weaknesses and areas for improvement in your communication techniques and professional posture.
· The psychological and relational foundations of difficult personalities.
· Professional postures and relationships in the face of aggressiveness and difficult personalities.
A second day can allow us to deepen the different profiles of difficult personalities: toxic person, the narcissistic pervert, the borderline, the hysterical, the passive aggressive, the depressed...
Our educational tools:
Role-playing games, practice
Intern evaluation method:
Tests on reformulation skills, attitudes to carry and emotional intelligence.
Certificate of completion of training.