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Pré-requis : Aucun
Understand the concept of emotional intelligence and its importance in the managerial context.
Develop practical emotional intelligence skills to improve managerial effectiveness.
Apply emotional intelligence principles in team management and conflict resolution.
1. Understand the components of emotional intelligence.
2. Identify your own emotional intelligence skills.
3. Apply emotional intelligence in communication and decision making.
4. Use emotional intelligence to motivate and inspire team members.
5. Managing emotions in situations of stress or conflict.
6. Develop emotional leadership skills.
Disability information: Our courses can be accessible to people with disabilities. For any additional information, we recommend the following structures: ONISEP, AGEFIPH and FIPHFP
Definition and key concepts of emotional intelligence.
The work of Daniel Goleman and other researchers in the field.
Video: Introduction to Emotional Intelligence by Daniel Goleman
Reading: “Emotional Intelligence” by Daniel Goleman.
Emotional self-knowledge.
Self-control.
Empathy.
Social skills.
Video: The Power of Emotional Intelligence by Travis Bradberry
Reading: “Emotional Intelligence 2.0" by Travis Bradberry and Jean Greaves.
Emotional leadership.
Effective communication.
Emotionally intelligent decision making.
Motivation and inspiration for teams.
Video: Emotional Intelligence and Leadership by Harvard Business Review
Reading: “Primal Leadership: Realizing the Power of Emotional Intelligence” by Daniel Goleman, Richard Boyatzis, and Annie McKee.
Stress management.
Conflict resolution.
Mediation techniques.
Video: Conflict Resolution and Emotional Intelligence by The School of Life
Reading: “Crucial Conversations: Tools for Talking When Stakes Are High” by KerryPatterson, Joseph Grenny, Ron McMillan, and Al Switzler.
Assessment of emotional intelligence skills.
Development of a personal action plan.
Monitoring and evaluating progress.
Video: Developing Emotional Intelligence - How to Improve Your EQ by TED-Ed
Reading: “The EQ Edge: Emotional Intelligence and Your Success” by Steven J. Stein and Howard E. Book.
Managers, managers, psychologists, health professionals, health professionals, public service workers, staff and managers of private companies.
Registration deadlines: 24 to 72 hours after the information request.
Trainer: Alain Ruffion, Psychoanalyst, Doctor of Educational Sciences, graduate of the Institute of Political Studies of Aix en Provence, author of several books in human sciences.
Resource file: this contains links to videos, bibliographical references, and websites in correspondence with the educational program.
- Identification of the needs of each participant prior to the training: individual telephone interview with the trainer or exchanges by email.
- Theoretical contributions and practical work,
- Exchanges between the trainer and the learner according to the sequences established in the training program.
- Progression sequences based in the form of questionnaires and individual exercises.
- Subgroup exercise.
- Case studies.
- Progressive assessment of achievements “step by step” and validation with and by the trainer.
- Inter-session practical work: monitoring and evaluation by the trainer of practical work between courses, with support if certain points are difficult.
- Questionnaire of needs before, written evaluation during the training, oral feedback at the end of each educational sequence, cold evaluation, post-training questions by dedicated email.
- During the teaching cycle:: Quiz on knowledge of the subject (Module 1 to 5) Short essay on the practical use of the tools. (5000 characters). The duration: 15 minutes for the Quiz, 2 hours for the writing.
- An internship evaluation questionnaire is written at the end of the internship by the participant. A certificate of completion of the course with the achievement of the objectives is given personally. A certificate of attendance and attendance completes the system and is sent to the sponsor of the training.
- A follow-up questionnaire accompanies this process in the 2 months following the training action (sending and returning by email).
- Remote: videoconference, email with asynchronous assistance, deadlines 24 to 72 hours.
Videoconference, website, Power Point presentations, written documents, bibliographical references.
• Estimated overall duration: 35 hours in total.
• Face-to-face: 35H
• 9:00am - 5:00pm
- All training activities provided by ACS consultants are subject to a training agreement or an individual vocational training contract. These documents, accompanied by the rules of procedure, the certificate of information prior to registration, and the training action description sheet, complete the detailed and complete estimate.
- 6000.00 (six thousand euros) including VAT (all taxes included).