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Pré-requis : Aucun
Social workers operating in emergency shelters for people with an immigration background face unique challenges when it comes to conflict management. Cultural diversity, past traumatic experiences, and precarious living conditions can often lead to tensions between residents. This two-day course aims to provide social workers with the skills they need to manage and resolve these conflicts effectively and professionally.
Train social workers in professional mediation to improve the management of conflicts between residents in emergency housing, by promoting social cohesion and the well-being of tenants.
Morning (9h-12:30)
1. Introduction to Professional Mediation
Educational goals:
Understand the basic principles of mediation.
Identify the roles and responsibilities of the mediator.
Contents:
Definition of mediation.
Difference between mediation and other methods of conflict resolution (arbitration, negotiation).
Legal framework for mediation in France.
Method:
Power Point Presentation.
Interactive chat.
Case study.
Resources:
Video: Introduction to Mediation (YouTube).
Article: “The Role of Mediation in ConflictResolution” (Journal of Conflict Resolution).
10:30 - 10:45: Break
10:45 - 12:30: Psychological mechanisms in the face of uncertainty
Educational goals:
Understand psychological reactions to uncertainty.
Identify your own reactions and those of others.
Contents:
Defense mechanisms.
Cognitive biases.
Method:
Participatory workshop.
Roleplaying games.
2. Conflict psychology
Educational goals:
Identify the origins and dynamics of conflicts.
Understand the impact of conflicts on individuals and groups.
Contents:
Typology of conflicts.
Factors that trigger conflicts in a multicultural context.
Impact of traumatic experiences on conflicting behaviors.
Teaching methods:
Theoretical presentation.
Group work.
Roleplay.
Resources:
Video: Understanding Conflict Dynamics (YouTube).
Book: “Conflict Management and Resolution: An Introduction” by Ho-Won Jeong
Afternoon (14h-17:30)
3. Mediation Communication Techniques
Educational goals:
Learn effective communication techniques.
Develop active listening skills.
Contents:
Nonviolent communication.
Active listening techniques.
Management of emotions in conflict situations.
Teaching methods:
Practical exercises.
Mediation simulations.
Debriefing and feedback.
Resources:
Video: Nonviolent Communication (MarshallRosenberg).
Article: “Effective Communication Techniques in Mediation” (Mediation Quarterly).
Morning (9h-12:30)
1. Mediation Process: Steps and Techniques
Educational goals:
Master the different stages of the mediation process.
Use specific techniques for each stage.
Contents:
The five stages of mediation: preparation, opening, exploration, negotiation, closing.
Intervention techniques at each stage.
Teaching methods:
Detailed overview of the steps.
Practical workshops.
Practical cases.
Resources:
Video: The Mediation Process (YouTube).
Book: “Mediation: Skills and Techniques” by Laurence Boulle.
2. Intercultural approach in mediation
Educational goals:
Raise awareness of cultural differences and their impact on mediation.
Adapting mediation techniques to multicultural contexts.
Contents:
Understand cultural differences and how they influence conflicts.
Strategies for effective intercultural mediation.
Teaching methods:
Intercultural case study.
Group discussions.
Simulations of intercultural conflicts.
Resources:
Video: Cross-Cultural Mediation (YouTube).
Article: “Cultural Sensitivity in Mediation”; (International Journal of Intercultural Relations).
Afternoon (14h-17:30)
3. Practical Mediation Workshops
Educational goals:
Apply the knowledge and skills acquired in simulated situations.
Receive constructive feedback to improve practices
Contents:
Setting up real mediations.
Feedback and analysis of practices.
Teaching methods:
Mediation simulations in small groups.
Roleplaying games.
Group feedback sessions.
Resources:
Video: Mediation Role Play (YouTube).
Book: “The Mediator's Handbook” by Jennifer E. Beer.
4. Evaluation and Closing of the Training
Educational goals:
Evaluate the achievements of the training.
Identify areas for improvement and next steps.
Contents:
End-of-course quiz.
Satisfaction questionnaire.
Individual action plan.
Teaching methods:
Written evaluation.
Open discussion.
Presentation of certificates of participation.
Resources:
Online assessment tools.
Feedback sheets.
Pre-test and post-test: Measuring knowledge before and after training.
Practical evaluations: Observations during simulations and role plays.
Satisfaction questionnaires: Feedback from participants on the relevance and effectiveness of the training.
Individual action plans: Capacity of participants to apply the skills acquired in their professional context.
Cost: Three thousand euros including VAT (2X1200 euros TTC for the educational cost and 600 euros including tax including accommodation, catering and travel expenses for the trainer)
Dates: To be fixed together
Duration: 2 p.m.